Northern Territory Council of Social Service

Demand for community services high even before COVID-19 – Australian Community Services Survey (ACSS)

As impact of coronavirus grows, survey shows vital community services sinking with demand


Government support for the not-for-profit community service sector is failing to keep up with demand for services, allow advocacy and foster collaboration finds the Australian Community Service Sector survey, released today, as the impact of the coronavirus (COVID-19) on the sector rapidly unfolds.

The not-for-profit community service sector provides services we all rely on, both during crisis, and over our lifetimes. Community services include childcare and aged care; as well as support for people in times of great need, such as when they’re escaping domestic violence, facing homelessness or struggling to feed their families.

The community sector supports people who could be most impacted by the health and economic impacts of the coronavirus, including older people, people on low incomes, people with disability and First Nations communities.

The Community Sector Survey report was prepared by the Social Policy Research Centre at UNSW Sydney in collaboration with the Australian and State and Territory Councils of Social Service of Australia, supported by Community Sector Banking.

Key findings of the survey of 1454 community sector workers, undertaken late last year, included:

  • Two thirds reported that poverty and disadvantage increased among the people accessing their services in 2019
  • 82% reported demand in the community either ‘increased’ (50%) or ‘increased significantly’ (a further 32%) in 2019
  • More than 40% of organisational leaders said they need to be cautious about engaging in systemic advocacy because of their funding arrangements
  • 60% observed increased competition for funding, with less than 1% reporting that it decreased.

ACOSS CEO Cassandra Goldie, said:

“The community sector is crucial in supporting us all and in particular those most vulnerable to the current health and economic crisis. Our survey, which was carried out before the coronavirus outbreak and the bushfires, shows the sector was already struggling to keep up with demand, with rising unemployment, stagnant income support payments and sky-high housing costs.

“So that the community sector can do its important work throughout the current crisis, we’re calling on the Federal Government to urgently deliver a rescue package. The rescue package needs to firstly extend all business related stimulus measures to the community sector and other not for profit organisations, and also establish a dedicated fund so that community services can prevent jobs losses and extend services to respond to this crisis.

“In the face of severe downturn, the Government must also urgently lift Newstart, and remove barriers to accessing our social security safety net. Newstart has not been increased in real terms in 26 years and we know that $40 a day is simply not enough for anyone to get by at any time, but especially in the current crisis and as the economy rebuilds.

“We’re also calling on the Government to introduce a range of measures to secure housing for everyone, in light of growing risks of large scale evictions. For example, it is critical that the Federal Government provide funding to housing and homelessness services so that they can guarantee access to at least provide temporary accommodation immediately for people sleeping rough or in overcrowded housing.”

Andrew Cairns, Chief Executive Officer at Community Sector Banking, said:
“The key findings confirm what we already know: the sector is facing enormous challenges with both funding support and service delivery. So many not-for-profit and community-based organisations are being asked to do more for less whilst government support continues to dwindle even while demand for critical services continues to rise. It would be unwise for the government to ignore the findings of this report.”