Practical Strategies for Frontline Teams

Practical Strategies for Frontline Teams

Understanding behaviour and responding with purpose! A half day workshop at Casa House, Alice Springs, facilitated by Sophie Staughton from Veritable. Morning tea and refreshments provided.

Practical behaviour support training for Team Leaders, Practice Leaders and Frontline Workers.

Build your understanding of behaviour and develop practical strategies for responding safely, positively and with purpose in everyday frontline situations.

This interactive course connects the fundamentals of behaviour support with the realities of frontline service delivery.

What you’ll learn

• Understanding behaviour – the goals of behaviour support and why behaviour occurs
• Functions of behaviour – recognising what behaviour may be communicating or achieving
• Proactive strategies – practical ways to support positive interactions and reduce escalation
• Responding safely – non-aversive situational management and least restrictive responses
• Active listening in practice – a practical role-play exercise to build skills in listening and responding effectively
• Working as a team – building consistent approaches and supporting colleagues in challenging situations

Participants will explore realistic frontline scenarios, share experiences and take part in an active listening skills practice, with opportunities for feedback and reflection.

Understand behaviour. Build practical skills. Respond with purpose

WHEN: 24 November 2026

TIME: 8.30am – 12.00pm

WHERE: CASA House (20 Bath St, Alice Springs Northern Territory 0870)

COST: $160