Telecommunications costs hitting low income households the hardest, and many still digitally excluded: NTCOSS report

The 18th NTCOSS Cost of Living Report  – Telecommunications  provides a general update on cost of living rises and  highlights the rise in use and expenditure on telecommunications products and services in recent years, and impact on particular population groups. 

In order to ensure participation in all aspects of society, telecommunications products and services have become critical expenditure areas for individuals and households. They have become a more substantial expenditure item over the last two decades despite prices having dropped during this this time.