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Customer Service Public Workshop

August 15, 2018 @ 8:30 am - 12:00 pm


Customers are the lifeblood of any organisation, and we need to deliver consistent excellent customer service.  By understanding and mastering a few key issues you’ll be able to deal confidently with any customer service situation, which in turn will boost customer loyalty and might even reduce your stress levels.


Workshop Content:

Four types of customer service

The twelve mistakes of customer service

Five things customers look for most

Ten Commandments of customer service

Key customer service communication


  • Empathy
  • Questioning
  • Paraphrasing
  • Reflective listening


Assertiveness – saying no without being offensive

Positive body language

Dealing with complaints

Dealing with upset clients

Dealing with challenging people and situations

Definitions of quality

Problem solving


Learning Outcomes:

Used appropriate interpersonal skills including active listening and questioning techniques

Explored ways to discover customer requirements and upsell

Practised techniques for managing situations involving difficult customers

Used problem solving strategies to meet customer needs


         What people are saying about this training:


“Very helpful, applicable training – it was professionally presented.”

“I will use most of what I learnt in the workplace.”

“I can choose to have a good day through my attitudes and behaviour.”


August 15, 2018
8:30 am - 12:00 pm
Event Category:


Mirrambeena Travel Lodge
64 Cavenagh Street
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