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Conflict Skills Public Workshop
September 19, 2018 @ 8:30 am - 12:00 pm$140
What does this course cover:
- Types of Conflict
- Five Causes of Conflict
- Stages of Conflict
- Five Conflict Scenarios
- Managing Conflict
- Role of the Mediator
- Active Listening
Conflict is the stuff of life, it isn’t always negative to have conflict present in our lives.
Conflict exists. We need to accept that it exists and decide how to deal with it. It helps to actually get to the source of the actual problem.
Dealing with conflict can be a positive experience, even when it feels difficult. It can be a point of growth.
Where there is a conflict the situation changes, whether there is an attempt to resolve it or not. Resolution does not mean that the situation will return to the way things were.
Interesting facts about Conflict:
- Not all conflicts are worth resolving
- Conflict may be the result of un-met needs
- Peace is not the absence of conflict, but the successful resolution of it
- Supervisors and managers often spend 20% of their time on resolving conflict